Users, Business Needs, Tech Capacity
During this phase, I collected data about three types of users. It was obvious that there was a valid business need for the online emergency plans. But two questions lingered. Why hasn't it been done before? And how can we accomplish our goals?
Design Strategy and Focus
After I found the way to overcome our biggest obstacle, I started pouring all my user research into use cases, personas, jobs-to-be-done, and user journeys. My personas were goal oriented, but I accomplished a whole lot more with jobs-to-be-done.
Explore Many Options
This is where it got messy, but easy. I knew where I was going. It was important to organize basic layouts and interactions. So I proceeded with sketching, and wireframes.
Choose What to Focus on
I made a decision based on the scope and user sceanarios. It was that simple.
Low to High Fidelity Visuals
During this phase, I had to design each little detail and each little interaction. After developing a sufficient number of features for early adapters, I added more features based on user feedback. Everybody asks me how many prototypes I made. I don't remember. Why should I? I was busy getting things done.
User Testing, Stakeholder Validations, Tech Capacity
First, we needed the approval of our major stakeholders - ChildCare Aware, Division of ChildCare, and our director. Then, we could proceed with user testing and user surveys. The most fun part during this stage was watching kindergarten teachers use the application, while uninterrupted. I knew I made it. Yupiiii