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UX Shop

CHILDSAFE

graphic since 2004 with magic wand indicating how long the ux shop have been in business

DESIGN THINKING

  • illustrated white bulb

    UNDERSTAND

    Users, Business Needs, Tech Capacity

    During this phase, I collected data about three types of users. It was obvious that there was a valid business need for the online emergency plans. But two questions lingered. Why hasn't it been done before? And how can we accomplish our goals?

    how

  • illustrated white persona

    DEFINE

    Design Strategy and Focus

    After I found the way to overcome our biggest obstacle, I started pouring all my user research into use cases, personas, jobs-to-be-done, and user journeys. My personas were goal oriented, but I accomplished a whole lot more with jobs-to-be-done.

    how

  • illustrated road with three directions

    IDEATE

    Explore Many Options

    This is where it got messy, but easy. I knew where I was going. It was important to organize basic layouts and interactions. So I proceeded with sketching, and wireframes.

  • illustrated white thumb up

    DECIDE

    Choose What to Focus on

    I made a decision based on the scope and user sceanarios. It was that simple.

  • the real prototype on a white smartphone

    PROTOTYPE

    Low to High Fidelity Visuals

    During this phase, I had to design each little detail and each little interaction. After developing a sufficient number of features for early adapters, I added more features based on user feedback. Everybody asks me how many prototypes I made. I don't remember. Why should I? I was busy getting things done.

    how

  • illustarted white hand is testing a prototype

    VALIDATE

    User Testing, Stakeholder Validations, Tech Capacity

    First, we needed the approval of our major stakeholders - ChildCare Aware, Division of ChildCare, and our director. Then, we could proceed with user testing and user surveys. The most fun part during this stage was watching kindergarten teachers use the application, while uninterrupted. I knew I made it. Yupiiii

    how

Persona

HAZARDS SPECIALIST

Hazards Specialist - Persona

Joshua Vanderhof

Joshua cares about his job, but he is greeted by the red tape wherever he turns.

“Look at this,” he says, while holding an emergency plan in his hand. “Can you read anything on it? Neither can I!”

SOLUTION

Create a responsive online application for emergency plans. It should be accessible from all mobile devices and modern browsers.

“That would be wonderful,” says Joshua. “Don’t talk to me about Chrome or Firefox. I’ll do whatever you tell me to do. But it should be easy to use. OK?”


GOALS


  • To access emergency information quickly and efficiently when needed

  • To cut down the red tape

  • To concentrate on important job duties

  • To keep the stress level low

MOTIVATIONS

PUBLIC SAFETY 85%

JOB SATISFACTION 50%

HEALTH 90%

TECH ATTITUDE

TECH SAVVINESS 20%

FRUSTRATION 80%

USELESSNESS 90%

Persona

KINDERGARTEN TEACHER

Kindergarten Teacher - Persona

Abbey Abramov

Abbey quit her previous job at an IT company because she just couldn’t stand the toxic work environment anymore. For as long as she knows, Abbey enjoyed being around children and taking care of them.

SOLUTION

Include an emergency plan example with the online application. New kindergarten users will be able to save the copy on their drive, or just log in and study the plan.

“Thank you,” says Abbey. “Thank you so much for doing this.”

In addition, include step by step guidance to help all kindergarten users create emergency plans.

“So, can I create a plan before I get the license from the Division of Child Care,” asks Abbey.

Sure.


GOALS


  • To learn about emergency planning

  • To better prepare for emergencies

  • To create and update emergency plans quickly and efficiently

  • To keep the stress level low

MOTIVATIONS

SAFETY 90%

JOB SATISFACTION 80%

HEALTH 80%

TECH ATTITUDE

TECH SAVVINESS 90%

FRUSTRATION 20%

USELESSNESS 30%

Persona

KINDERGARTEN ADMIN

Kindergarten Admin - Persona

Lea James

After a long day at work, Lea settles on the couch and turns on the TV to catch up with the news.

“Shooting rampage at Madison High School left four students injured today,” said broadcaster.

“That’s horrible,” Lea blurts out. “Poor kids.”

SOLUTION

Create a responsive online application for emergency plans. It should be accessible from all mobile devices and modern browsers.

“That’s a wonderful idea. Just wonderful,” says Ms. Marple from ChildCare Aware. “When do you think you can get it done? Of course, we’ll help in any way we can.”


GOALS


  • To create and update emergency plans quickly and efficiently

  • To communicate timely with emergency services

  • To better prepare for emergencies

  • To help children and staff cope better

MOTIVATIONS

SAFETY 90%

JOB SATISFACTION 50%

HEALTH 80%

TECH ATTITUDE

TECH SAVVINESS 80%

FRUSTRATION 50%

USELESSNESS 50%

Jobs to be done



It would be great, if I could make small changes to our emergency plan quickly, so that I can share updated plans with all of my parents immediately.

Kindergarten Teacher

When we have a large disaster, it would be great if we could search how many zip codes are affected, so I that I know what kind of resources and experts are needed on the ground.

Emergency Manager

When I'm next to a burning kindergarten, if would be great if I could pull information quickly about all children with special needs, so I that I know what kind of equipment I need in order to rescue them.

Firefighter